Technology and digitalization are two of the pillars of the 2018-2020 Strategic Plan update, which will enable us to improve income and continue to make progress in the energy transition.
Our Company’s digitalization program has more than 130 initiatives in place and involves an investment of over 90 million euros. The goal is for it to contribute 1 billion euros by 2022, both through new revenue and through the optimization of investments and expenses. It will also provide greater process safety, contribute to reducing emissions, and support initiatives related to the circular economy.
As drivers of technological change, we have created 10 hubs, including those devoted to data analytics, user design and experience, omnichannel functions, RPA, blockchain and digital experimentation, or Angie, work teams made up of Repsol experts, company personnel who have been trained in new tendencies and external talent, who offer technical support to meet the digital needs of the different business units. Furthermore, over 750 people received training in new digital trends and ways to work.
The more than 130 digital initiatives currently being developed encompass all the Company's areas and businesses. As way of an example, in the commercial area, we have developed a new technological platform that allows for the management of the entire supply chain of the Supercor Stop&Go store chain. Over the next five years, we hope to offer coverage to 1,000 sale points in Spain and Portugal using this system, which connects Repsol service stations and the El Corte Inglés purchase center.
Another application used in the commercial area, Waylet, which has already amassed over a million registered clients, has been expanded to become an all-purpose wallet which allows users not only to buy fuel at service stations but also obtain deals and personalized offers, as well as make purchases at hundreds of restaurants and entertainment establishments.
The Upstream Exploration and Production business is incorporating Integrated Operations Centers, or IOCs, to improve safety, production, and efficiency. IOCs, which have already been successfully tested in company assets in the United Kingdom, allow users to make decisions with more information, through a predictive and powerful data analysis system that draws from information collected in the field, combined with historical data from other projects.
At its industrial facilities, on the basis of a pilot project at Puertollano and Cartagena which has been extended to all Refining, Chemicals and LPG (Liquefied Petroleum Gas) facilities, Repsol has developed an app and device to mobilize operation and maintenance tasks. The device allows for the mobility of operators and in situ management of many tasks that had hitherto required moving between different locations. The device's specifications have been defined by operators and supervisors themselves with a view to maximizing its usability –incorporating voice commands, as way of an example– and they have been adapted to highly safe environments. More than 2,000 employees currently benefit from this solution, which improves the safety and efficiency of operations and reduces maintenance times.
In addition, automation is being used to reduce the time devoted to repetitive administrative tasks at the Global Services department. Using software-operated robots, the department has managed to automate processes such as registering contracts. More and more tasks will gradually be added, until completing a list of 35 automated procedures, improving the satisfaction of employees and facilitating their professional development.
Parallel to these initiatives, the Company is developing other digitalization projects, including:
Smarter service stations
Digitalization is a springboard for the development of new services and ways of working in our service stations. Thanks to data analytics, artificial intelligence, and machine learning, our customers receive personalized offers based on their preferences and type of consumer, both through our Repsol Más loyalty program and our Waylet application. In addition, we are providing the professionals of our service stations with new mobility solutions, such as the Mobile Office Manager (MOM) application, which allows them to manage some of their tasks through mobile devices. This means they can leave their office to be closer to our clients and advise them in person.
Predictive maintenance (Asset Health)
We are using interconnected sensors (IoT) in our industrial teams to extract data on their functioning and different variables. On the basis of this information, we generate descriptive analysis algorithms that show us the health indices of each team. Using machine learning, we can then generate models that allow us to anticipate potential incidents, such that we can carry out predictive maintenance, improving efficiency and optimizing safety.
In the manufacture of polyethylene, we are able to anticipate the behavior of different variables (such as the flow index) through analytic models. This prediction helps us determine the quality of the product, affording us a quicker reaction margin and allowing us to modify production factors almost in real time when this proves necessary, without thereby straying from the optimal quality range. This project received the Big Data Business award for best initiative at the 2018 DS Awards Spain.
G&G on the cloud
We have deployed specialized cloud super-computational applications for Exploration and Production, so that all Repsol geologists and geophysicists can access these from any device with an Internet connection, democratizing technology and allowing for collaboration and synchronization across the globe. Before, a mere 12 geologists could access this information. Today, 300 geologists have been interconnected.
We are part of the board of Alastria, an association that brings together more than 400 companies and institutions with a view to developing blockchain technology applications for the corporate sector. Our activities have made us a reference among Ibex35 companies.
In 2018, we launched 22 software-operated robots to optimize and automate repetitive tasks in different areas. Global Services was the first area to benefit from pilot projects. More than 400 people took part in designing new robots that will help improve the efficiency of economic, administrative, tax, accounting, human resources, and other processes.